Privacy Policy
Who we are
Our website address is: https://www.sherose.se.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
cookies
These cookies are used by us, they are a text file that is stored on your computer by your browser.
According to the Act (2003: 389) on Electronic Communications, cookies may only be used if the user has access to information about the purpose of using cookies and consents to this.
This consent is granted in more than one way such as a browser.
If you do not agree to the use of cookies, you can either select the cookies you allow, block or delete them in your browser settings.
Definition of cookies
A text file that is saved on your laptop if you connect to a website, as in subsequent visits it is retrieved from your device or similar, in the end it is saved according to the files used by the browser or the corresponding program, if you wish you can easily access these files and block or remove them.
Where these files are used to support the basic functions of the website, as they are used as tools to store video display settings such as language, resolution, and so on.
Collect this data in order to display appropriate and adapted content according to your behavior.
Our use of these cookies is only to improve the services of the website, if you do not accept these cookies you can turn off the functionality of your browser.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
When you visit our website or register your account with us, you understand and agree to the terms and conditions stipulated on our website. If you do not accept the terms, then you do not have to visit our website or register your account with us.
Log Files
Certain information is collected when you use our web pages, including your IP address and the time of visit to the web page. When used by us, we analyze how visitors navigate the web pages and build statistics and directions to improve our site.
Without your consent, we will not associate this data with your personal data.
Links
We are not responsible for the content or privacy protection of other website links that appear on our web page.
Copyright
The content of our website is subject to copyright law and we do not authorize its use without our written permission
We do not allow copying, reproducing or transferring any content from our web pages or any other website we own to another phone or computer and we do not allow its distribution in any form. Your contacts are always welcome if there is any inquiry about our website policy, and you can get contact information on the Internet
To find out more information about cookies, you can get it by visiting the website
Post_and Telestyrelsen
Displaying and facilitating purchase and ordering processes in our digital system and customer service matters:
We always do our best to provide you with the best possible services in all communications with us, in order to be able to purchase, order and complete operations we need to process your personal data, to facilitate these operations we use the necessary cookies.
Treatments
which is being implemented for
the purpose
1) To manage purchasing and demand.
2) We provide your product or service (including communication with you, regarding your delivery).
3) we confirm your identity and verify your personal data; and
Caller data.
4) We manage your payment with the help of our payment partner.
5) We manage and contact you in case 1
Complaints and warranty issues related to your purchase.
6) Features that facilitate your purchasing decisions (eg, we offer others
Customer reviews to provide you with information about what others think
about a specific product).
7) We will contact you and answer your questions
via phone, email or digital channels.
8) We record phone calls when you contact Customer Service.
Recordings can also be used for quality and educational purposes.
To rate our customer service and follow up on individuals
customer service matters.
9) We confirm your name and contact details.
10) We investigate your complaints and support issues.
support problem
For example, you can apply for technical support.
11) We help you put together a shopping cart which you are then in charge of.
Legal Basis
1) The purchase agreement we have with you.
2) Our legitimate interest in enabling you to complete purchases
And orders in SHEROSE.
Note that necessary cookies are always active and do not require consent
From you.
3) Our legitimate interest in being able to manage your customer service affairs
In addition to being able to evaluate and follow up on our customer service matters.
categories
Personal data:
• Name
• Contact details (phone number, email, address, etc.)
• The date of purchase.
• Audio recordings
Recipient From:
Personal data system suppliers for CRM and case management systems as well
The system provider of the e-commerce platform, such as the partners
Handles payment and address information providers.
System vendors for CRM systems, case management and e-commerce platform as well as tools supplier for customer reviews.
System suppliers for CRM and case management systems as well
System provider for the e-commerce platform.
Storage Period:
Until the purchase is completed (including delivery and payment) and
for no more than 24 months thereafter in order to be able to handle it
No complaints and warranty issues.
Your personal data is kept for no longer than 24 months from your recent activity date.
Activity means that you made a purchase or another interaction.
A customer service case is saved 24 months after the case is closed.
The call recording is saved to customer service for 12 months after that case closed.
Fulfillment of requirements in legal obligations, In some cases, we may need to process personal data if there are special obligations under the law, for example, If we discover an inaccuracy in the products, then we may need to process your personal data in order to Communicate with you to ensure that we take responsibility for our products.
For this purpose, we may use necessary cookies. Read more about how we use it
cookies in our Cookie Policy
treatments being performed in order for the purpose of processing your personal data may be to fulfill it legal obligations, according to the requirements of laws, judgments or decisions of the authority.
Requirements may apply to our product liability or product safety.
In these cases, we may need to produce communications and general information
or information specific to you about product alerts and product recalls.
The requirements may also apply to our obligations under accounting law or money laundering law or to prevent misuse such as fraud and identity creations.
recipient from Personal data The system provider for CRM systems and the system provider for e-commerce platform, as well as system provider for targeted communications associated with your e-commerce experience, legal basis to fulfill the requirements of legal obligations.
categories
Personal data: • Name
• Contact details (phone number, email, address, etc.).
• Social Security number, if required by obligations
• Correspondence with customers
• Purchase information
storage period
Data are kept to the extent we are required by law, regulation or authority.